THE MEMBER JOURNEY
From “I’m interested”
to “I’m a member.”
Explore the standard Pulse-hosted signup journey, one step at a time.
An illustrated walkthrough, with real Pulse screenshots where labelled. No account is created, no payment is taken and no door is unlocked.
Choose a membership.
Your gym sets the plans. Members choose on the gym’s Pulse-hosted signup page, reached from its website.
Step 1 of 5 · Choose a plan
BEFORE YOU CHOOSE
Clear answers. No surprises.
Can members join through my existing website?
Pulse has an embeddable signup form. The standard paid signup journey opens Stripe’s hosted checkout, then returns to a Pulse-hosted welcome page. Payment does not stay entirely on your website’s domain. We confirm and test the appropriate signup route for your website before go-live; fully on-domain checkout is not included as standard.
Do members need another app to open the door?
Pulse supports a door-unlock button in the Pulse Member app when the gym has compatible Kisi hardware, an enabled access-control add-on and an owner-selected door. The button currently opens one selected door for the gym. If you have two or more entrances, ask us to confirm the exact arrangement before committing. Phone check-in and physically unlocking a door are different functions.
Is a branded member app included?
Every plan includes the Pulse Member app with your gym’s logo and branding inside. Members download the Pulse Member listing. Your own gym name and icon on a separate App Store and Google Play listing is a paid add-on with a one-off setup charge. This is a branded listing, not an unlimited custom app development service.
Can members pause or cancel through the app?
The member experience supports membership management requests, including freezes. Your gym’s rules and the configured approval process determine what happens next. In your demo, we show the specific pause and cancellation flow, billing effect and access-control behaviour for your setup; do not assume every request takes immediate effect.
Can members book recovery sessions or buy casual passes?
Recovery can be set up using bookable sessions, subject to the resources and booking rules your gym needs. Pulse also supports online prepaid passes. We confirm session capacity, pass validity, payment and door access together so that buying a pass and opening a door are not treated as the same thing.
Can members accept our waivers and terms during signup?
Yes. The signup flow supports your configured waiver and terms acceptance, and applicable direct-debit authorisation. Required documents must be accepted before completing the configured signup flow. We demonstrate where staff retrieve the record and confirm any guardian or additional document requirements for your gym.