Check-In and Door Access,
Without a Front Desk.
Make getting into the gym the easiest part of a member’s day.
Inside Pulse
A check-in that travels with your members.
How check-in & access works in Pulse
VERVE Pulse runs check-in with a self-serve kiosk, member-app door unlock working with Kisi door controllers, and arrears lockout with a grace period, so your gym can open before staff arrive and stay open after they leave. Every check-in feeds straight into the member's attendance history and the churn model. Kisi hardware and subscription are separate; Pulse connects membership status with door access.
Running a gym without someone standing at the front desk all day.
Gym check-in software is how a member proves they're allowed in, and gym access control is what physically lets them through the door. For most of gym history, that meant a person: someone standing at reception scanning cards or ticking names off a printed list, which meant the gym could only really be open when that person was rostered on.
The gap shows up at the edges of the day. A member with an early-morning or late-night plan turns up to a locked door because nobody's rostered that early or that late. A member whose direct debit bounced weeks ago is still walking straight past reception because nobody's checked. A coach running a class has to stop and manually tick people off a printed roster instead of coaching.
VERVE Pulse closes that gap with a self-serve check-in kiosk, a tablet at the door with a member QR code or PIN, a staff exit PIN, and an idle timeout so it resets between members, plus door access that works with Kisi door controllers. Plans map to access groups automatically: access is granted the moment someone signs up and revoked the moment they cancel or freeze, with a full event log of every unlock and an optional self-unlock from the member's own phone.
Arrears lockout closes the other gap: a member whose payment has actually failed loses door access, but only after a grace period and minimum amount owed that the gym sets, never the instant a payment bounces, and access is restored the moment they pay through a self-serve link. Put the kiosk, Kisi, and arrears automation together with live busyness data in the member app, and a gym can genuinely run unstaffed hours without hiring someone to sit at a desk during them.
This matters most for 24-hour gyms, gyms with early or late plans, and any gym owner tired of arrears chasing being a manual, awkward conversation at the front desk. Every check-in also feeds straight into the member's attendance history and the churn model, so the same tap that lets someone in also tells you whether they're actually still coming. Switching gyms bring their door hardware setup across as part of the A$990 concierge migration, free on annual plans, typically live within 48 hours.
A tablet at the door that checks members in themselves, one tap, one record.
The kiosk is built to run unattended for hours at a time: fast enough for a rush of members before a 6am class, simple enough that nobody needs training.
Tablet self check-in with QR or PIN
Members check in with their own QR code or a PIN, and check-in is atomic with duplicate suppression built in, so a double tap creates one record, not two. A staff exit PIN and an idle timeout reset the kiosk between members automatically.
Under-18s flagged outside staffed hours
The kiosk automatically flags an under-18 member checking in outside staffed hours, so a gym running unstaffed periods still has a record and a policy point to act on, instead of a blind spot.
Sign-up kiosk mode for walk-ins
A walk-in can join and sign the waiver on the same front-desk tablet, no separate sign-up process and no waiting for a staff member to be free to run through paperwork.
Built to run without supervision
Because check-in is self-serve and atomic, the kiosk doesn't need a staff member standing next to it to work correctly during a busy rush or an unstaffed early morning.
Works with Kisi door controllers, mapped to your membership plans, self-serve.
VERVE Pulse's door access capability works with Kisi door controllers. There's no biometric or facial recognition involved, with a separate Kisi subscription and compatible hardware required.
Plans mapped to access groups
Map each membership plan to a Kisi door access group yourself, no integration project required. Whoever holds that plan gets the access that plan is set up for.
Granted on signup, revoked on cancel or freeze
Access is granted automatically the moment someone signs up, and revoked automatically the moment they cancel or freeze, without a staff member needing to remember to update a separate door system.
Remote unlock and a full access event log
Unlock a door remotely if needed, and every unlock, granted or denied, is recorded in an access event log, giving you a real record rather than a guess if something needs checking later.
Optional self-unlock, and access windows by time of day
Members can unlock the door themselves from the app if the gym enables it. Plan access windows control time-of-day access, so an off-peak plan actually means off-peak, enforced at the door, not just on paper.
A grace period first, then a lockout, never the instant a payment bounces.
Chasing an unpaid membership used to mean an awkward conversation at the front desk. VERVE Pulse automates the chase, on terms the gym sets, not on a default nobody agreed to.
A configurable grace period and minimum owed
Door access is only restricted after a grace period the gym sets, and only once a member owes above a minimum amount the gym also sets. A single missed payment doesn't trigger anything by itself.
A self-serve pay link, not a phone call
Before any lockout, the member gets emailed on the first failed payment attempt and can fix it themselves with a secure pay link, often before it ever becomes a door access issue.
Restored the moment payment lands
If access does get restricted, it's restored automatically the instant payment goes through. Nobody has to call the gym or wait for a staff member to notice and flip a switch.
The gym's setting, not VERVE Pulse's default
Every part of this, the grace period, the minimum owed, whether it's on at all, is a setting the gym owner controls, not a behaviour baked in that the gym has to live with.
Kiosk, door access and arrears automation together mean the door doesn't need a person behind it.
None of these features are unique in isolation. Combined, they cover the hours a gym previously couldn't open without paying someone to be there.
The door covers itself
Self-serve check-in and Kisi door access mean a member can get in and be logged without a staff member on site, and arrears automation means someone who shouldn't have access doesn't, without anyone checking manually.
Live busyness for members
Members see how busy the gym is right now in the app, useful for choosing a quieter time to train, especially during hours nobody's at the desk to ask.
Occupancy patterns for owners
The same busyness data rolls up into occupancy and quiet-time patterns for the owner, so decisions about staffing hours or off-peak plans are based on actual usage, not guesswork.
Off-peak plans that actually mean off-peak
Plan access windows enforce time-of-day access at the door itself, so an off-peak membership genuinely restricts to off-peak hours rather than relying on a member's word or a sign on the wall.
A tablet view built for the gym floor, not the office.
Check-in isn't only about the front door. The coach portal brings the same check-in tools to wherever a class is actually running.
Full-screen tablet view for the floor
The coach portal is designed to be propped up on the gym floor, not squinted at from a laptop in the office, with large, tap-friendly controls a coach can use mid-class.
Today's classes, tap to check in
A coach sees today's classes on the portal and taps to check members in directly, without needing to run back to the front desk kiosk between sets.
Add walk-ins from the floor
A walk-in who turns up mid-class can be added directly from the coach portal, rather than the coach having to interrupt the session to find a front-desk staff member.
Session notes attached on the spot
Coaches can add session notes directly from the portal, so a note about a member's form or a niggle they mentioned is captured while it's fresh, not remembered later and typed up after the fact.
Every check-in is more than a door unlock. It's the data that predicts who's about to leave.
Check-in data doesn't just sit in a log. It feeds directly into the same platform that tracks a member's attendance history and flags who's at risk of cancelling.
Attendance history and milestones
Every check-in feeds the member's attendance history and visit milestones automatically, sitting right on their profile alongside billing status and plan details, not in a separate report someone has to pull.
The same data feeds the churn model
VERVE Pulse's AI churn prediction reads real visit history to score a member's risk of cancelling. That score only works because the check-in data behind it is accurate, atomic, and captured every single time.
Occupancy patterns, not just headline counts
Owners see occupancy and quiet-time patterns built from real check-in timestamps, useful for staffing decisions and for spotting whether a busy-looking gym is actually busy at the times that matter.
One record, not a separate report
Because check-in, billing, and the churn model all sit on the same member record, a coach or owner looking at a member's profile sees the whole picture in one place, not a door log and a member file that never talk to each other.
The kiosk is included on every plan. Kisi door access adds on to any plan.
The kiosk and arrears lockout automation are Core features, and door access is a per-location add-on, not held back for a higher tier.
Core is A$199/month +GST for 300 active members and includes the check-in kiosk, arrears lockout with a grace period, the coach portal and live busyness, with Kisi door access available as a per-location add-on on any plan. Grow is A$349/month for 600 members and Pro is A$549/month for 1,200 members, both including everything in Core plus their own additions elsewhere in the platform, like Pro's open API for pulling your check-in data into other tools. Annual billing gives two months free. Full details on the pricing page.
Frequently asked questions.
What is gym check-in software?
Gym check-in software is how a member proves they're allowed in, whether that's a tablet at the front desk, a QR code scanned from their phone, or a door that unlocks automatically. VERVE Pulse runs check-in through a self-serve kiosk, member-app door unlock working with Kisi door controllers, and arrears lockout with a grace period, all feeding the same attendance record. The kiosk is included on every plan from A$166/month +GST (billed annually) and Kisi door access can be added to any plan, with compatible Kisi hardware and its separate subscription required.
How much does gym access control software cost?
The check-in kiosk is included in every VERVE Pulse plan, not sold as a separate product. Core is A$199/month +GST for 300 active members and includes the kiosk, arrears lockout and the coach portal, Grow is A$349/month for 600 members, and Pro is A$549/month for 1,200 members. Kisi door access attaches to any plan as a per-location add-on, so you only pay for access control at the sites that run it, and there's no extra licence for the kiosk.
Does VERVE Pulse support door access control?
Yes, VERVE Pulse works with Kisi door controllers. Membership plans map to door access groups, access is granted automatically when someone signs up and revoked the moment they cancel or freeze, and every unlock is recorded in an access event log. Members can also unlock the door themselves from the app if the gym enables it. Kisi is the door hardware VERVE Pulse supports, so a gym already running or planning to run Kisi gets this working self-serve.
What happens if a member's payment fails, do they lose door access immediately?
No. Arrears lockout only fires after a configurable grace period and a minimum amount owed, both set by the gym, never the instant a payment bounces. Before that point, the member gets emailed on the first failed attempt and can fix it themselves through a self-serve pay link. If door access is eventually restricted, it's restored automatically the moment payment lands, without anyone needing to call the front desk.
Can a gym run unstaffed hours with VERVE Pulse?
Yes. The check-in kiosk, Kisi door access, and arrears lockout automation work together without a staff member needing to be on site: members check in and unlock the door themselves, and access is granted or restricted automatically based on their plan and payment status. Live busyness in the app shows members how busy the gym is right now, and owners see occupancy and quiet-time patterns from the same data.
Can members check in from their phone?
Yes. Members can check in with a QR code or PIN at the kiosk, and if the gym has door access enabled, can also unlock the door directly from the member app rather than needing a separate key fob or card. Every check-in is atomic with duplicate suppression built in, so one tap creates one record, not several.
Does the coach portal work on a tablet on the gym floor?
Yes. The coach portal is a full-screen tablet view built for the floor, not the office. It shows today's classes, lets a coach tap to check members in and add walk-ins on the spot, and keeps session notes attached without switching to another app or logging into a laptop at the front desk.
Does check-in data feed anything else in the platform?
Yes. Every check-in feeds the member's attendance history and visit milestones, and the same data feeds VERVE Pulse's AI churn prediction model. A tap at the kiosk isn't just a door unlock, it's the visit record that tells you, months later, whether a member's attendance pattern is slipping before they quietly stop coming altogether.
Is there a free trial for VERVE Pulse's check-in software?
Yes. VERVE Pulse has a 30-day free trial with every Pro plan feature. You add a card to start, and nothing is charged until the 30 days are up; cancel before then and you pay nothing. After the trial you are billed for the plan you chose. The check-in kiosk and arrears lockout are included on every plan from day one, and Kisi door access can be added to any plan. Start your free trial, or book a demo and our team will walk through kiosk check-in, door access mapping, and how arrears automation is configured, using your own plan structure as the example.
Can I switch to VERVE Pulse and keep using Kisi for door access?
Yes. If you're already running Kisi, VERVE Pulse's self-serve setup maps your existing membership plans to your existing door access groups, so the switch doesn't mean re-wiring hardware. If you're moving from Mindbody, Glofox, GymMaster, Hapana, PushPress, Zen Planner or WellnessLiving more broadly, the A$990 concierge migration handles member and billing data too, free on annual plans, typically live within 48 hours.
BEFORE YOU CHOOSE
Clear answers. No surprises.
Do members need another app to open the door?
Pulse supports a door-unlock button in the Pulse Member app when the gym has compatible Kisi hardware, an enabled access-control add-on and an owner-selected door. The button currently opens one selected door for the gym. If you have two or more entrances, ask us to confirm the exact arrangement before committing. Phone check-in and physically unlocking a door are different functions.
What does my complete setup cost?
Start with your plan and active member capacity, then add only the extras you need. An own-name app store listing and Pulse door integration cost extra. Kisi subscriptions, hardware and installation are quoted separately. Payment processing, Pulse’s platform fee and taxes are additional. Use the calculator to separate recurring software, one-off setup and estimated payment fees.
Can members book recovery sessions or buy casual passes?
Recovery can be set up using bookable sessions, subject to the resources and booking rules your gym needs. Pulse also supports online prepaid passes. We confirm session capacity, pass validity, payment and door access together so that buying a pass and opening a door are not treated as the same thing.