VERVE Pulse keeps every member's plan, billing status, signed waiver and history on one record, from the moment they're a lead to the day they cancel. Freezes actually pause billing. Family plans link under one payer. Bans carry an audit trail. All included on every plan, no separate membership module to buy.
Gym membership management software is the part of your platform that holds the member, not the money and not the class. It's the plan they're on, whether their last payment cleared, the waiver they signed, the notes from the day they joined, and the freeze they requested last winter. Most gyms don't run this as one thing. It's a filing cabinet for the paper waiver, a spreadsheet for who's frozen, a sticky note at the front desk for who asked to cancel, and a different login entirely for the CRM that won them in the first place.
The cost shows up in small failures that add up. A member cancels and nobody revokes their door access properly. A freeze request sits in a group chat and the member gets billed anyway while they're overseas. A family signs up together and ends up on three separate memberships because there was no way to link them. None of these are big problems on their own. Together, they're the reason a gym owner doesn't trust their own member numbers.
VERVE Pulse runs the whole member record as one thing. A lead's pipeline stage and call history carry straight into their profile the moment they join, so the story of how you won that member doesn't disappear the day they sign the waiver. Freezes actually pause billing rather than just flipping a flag someone has to remember to check. Bans carry an audit trail. Cancellations are scheduled to the end of the paid period with an undo button, not an instant, irreversible click. Family memberships link everyone under one payer with one line item each, so the statement makes sense to the parent paying it.
This is built for gym owners currently running membership out of a spreadsheet, a paper waiver folder, or a platform where freezes and bans are an afterthought bolted onto the billing screen. Switching doesn't mean re-entering every member by hand: VERVE Pulse's import wizard has presets for Mindbody, GymMaster, Glofox, Hapana, PushPress, Zen Planner and WellnessLiving, with an AI column parser for anything that doesn't fit a preset, plus booking and attendance history import so members don't start with a blank slate. The $990 concierge migration is free on annual plans, and most gyms are live within 48 hours.
A member profile and a freeze queue from inside VERVE Pulse, shown with sample data.
One profile: plan, billing, waiver and history in one place.
Freezes pause billing properly, with one-tap approval.
Search the directory, open a member, and see everything that matters on one screen: their plan, whether they're paid up, their signed waiver, notes from staff, and how long they've actually been training with you.
Search, filter, and tag the member list however your gym actually thinks about members, at-risk, PT clients, joined this month, so front desk staff can find the right person in seconds instead of scrolling a flat list.
Plan, billing status, notes, documents, and open tasks all sit on the same member profile, so a question from a member at the front desk doesn't send staff hunting across a billing tool, an email thread, and a filing cabinet.
Every member gets a human-readable member number and a timeline of visit and tenure milestones, so a five-year anniversary or a 500th visit is something your team can actually notice and mention, not a number buried in a database.
Freeze, cancel, activate, tag, or export a whole batch of members at once instead of opening each profile individually, which matters the day you're running a promotion or cleaning up a list before end of financial year.
A lead's pipeline stage, source, and call history carry straight into their profile the moment they sign up, so the sales story behind a member never evaporates the day they sign the waiver.
The stage a lead was at, where they came from, and the calls that got them over the line all move into the member profile automatically at signup, instead of staying trapped in a separate CRM that nobody checks again.
Every new member gets a signed QR identity generated at signup, ready for check-in from their very first visit, without a separate enrolment step at a kiosk.
Staff, trainers, and the odd VIP can be set up as complimentary accounts on the same platform, so your member list reflects who actually trains at the gym without distorting your billing.
For the lead pipeline, two-way SMS, and AI lead scoring that feed into this record before someone ever joins, see our gym CRM page.
Every gym gets its own waiver editor and signature capture built into signup, with a full record of who signed and when, plus a guardian consent flow for anyone under 18.
Build your own waiver in a per-gym editor rather than using a generic template that doesn't match your risk profile or your state's requirements.
The waiver is signed as part of the signup process itself, not a separate step someone can skip, so there's no gap where a member is training without one on file.
Members who are under 18 go through a guardian consent flow before they can join, so parental sign-off is captured properly rather than assumed.
Signed contracts are stored as PDFs with secure links you can pull up in seconds, and custom forms can be made required at signup for anything else your gym needs on file.
Family memberships link everyone under a single payer's subscription, with one line item per member's plan, so the bill is clear and nobody's membership gets lost in someone else's account.
A parent or partner can cover several linked family members on a single subscription instead of running separate billing relationships for people who live in the same house.
The statement itemises one line per family member's plan, so the payer can see exactly what they're being charged for rather than one lump sum they have to take on faith.
Linking to a payer doesn't merge anyone's identity: each family member keeps their own profile, their own check-in, and their own activity timeline.
For how the direct debit and payment side of a family plan actually runs, see our gym billing page.
Members request a freeze from the app, staff approve or deny it in one click, and the subscription genuinely stops charging while they're away, with a per-year allowance and an automatic resume.
A member requests a freeze from the app, and staff approve or deny it with one click from the dashboard, no phone call or email chain required.
A frozen member isn't quietly still being charged in the background. The subscription pauses for real, which matters the day a member checks their bank statement and asks why.
Set a per-year freeze allowance per gym, and let a freeze optionally extend a fixed-term contract by the time the member was frozen, so a paused month doesn't quietly shorten what they signed up for.
Membership auto-resumes the moment the freeze period ends, and owners get freeze KPIs on the dashboard so a pattern of long freezes shows up before it becomes a retention problem nobody noticed.
Bans carry a full audit trail and don't count against your billed member number, while ordinary cancellations are scheduled to the end of the paid period with an undo button in case someone changes their mind.
Banning a member records who did it, when, and why, so the decision holds up if anyone questions it later, whether that's the member or your own manager reviewing the call.
Banned accounts are excluded from your billed member count, so an incident doesn't quietly eat into the capacity you're paying for on your plan.
A cancellation is scheduled to take effect at the end of the paid period rather than instantly, and there's an undo button if the member, or staff, change their mind before it lands.
Session access is revoked properly when a cancellation goes through, and reactivates automatically the moment a freeze or lapse clears, without a staff member needing to remember to flip a switch.
Set guest passes per plan, per calendar month, off by default until you turn them on, and bring your existing member list, history and even body composition data across when you switch.
Set how many guest passes each plan gets, per calendar month, with a default of zero. Nothing is switched on for you until you decide how generous each tier should be.
Upload an export from your current platform and VERVE Pulse's CSV import wizard, with vendor presets and an AI column mapper, handles field matching, dedupe, and keeps a full import history and audit trail.
Booking and attendance history import alongside member records, so a long-standing member doesn't look like a brand-new sign-up the day you switch platforms.
Evolt scan and MyZone effort data can be imported too, under a three-tier consent model: the member controls who sees their numbers, coaches see only members who've shared, and owners see aggregates only.
Core starts at $199/month +GST for 300 active members and includes the full member directory, digital waivers, the freeze engine, family memberships, bans and guest passes. Grow ($349/month, 600 members) and Pro ($549/month, 1,200 members) add retention automation and, on Pro, the open API for pulling member data into your own reporting. See the full breakdown on the pricing page.
Gym membership management software is the system that holds every member's record: their plan, billing status, signed waiver, check-in history, and any notes or documents, in one place. VERVE Pulse keeps that record from the first enquiry through to an active membership, including family plans, freezes, and bans, so staff never have to piece a member's story together from a spreadsheet, a filing cabinet, and a separate billing tool.
VERVE Pulse's membership management is included in every plan, not sold as a separate module. Core starts at $199/month +GST for 300 active members, with the full member directory, digital waivers, freeze engine, family memberships and guest passes included from day one. Grow ($349/month) and Pro ($549/month) raise the member cap to 600 and 1,200 and add retention and reporting tools on top of the same member record.
Yes. Members request a freeze from the app, and staff approve or deny it in one click from the dashboard. Unlike a status flag that just hides billing, VERVE Pulse's freeze engine actually pauses the subscription, so a frozen member isn't charged while they're away. Each gym sets a per-year freeze allowance, freezes can extend a fixed-term contract by the time frozen, and membership auto-resumes when the freeze period ends.
Yes. One payer can cover several linked family members on a single subscription, with one line item per member's plan so the statement stays clear. Each family member still gets their own full profile: their own check-in identity, waiver, and activity timeline, so a family plan doesn't mean losing track of who actually uses the gym, or who signed what.
Banning a member keeps a full audit trail of who banned them, when, and why, so the decision is defensible later. Banned members are excluded from your billed member count, meaning they don't count against your plan's member cap. It's a distinct state from a normal cancellation, which is scheduled to take effect at the end of the paid period and comes with an undo button in case staff change their mind.
Yes. VERVE Pulse's CSV import wizard has presets built for Mindbody, GymMaster, Glofox, Hapana, PushPress, Zen Planner and WellnessLiving, with an AI column mapper for anything that doesn't fit a preset, plus dedupe modes and a full import history and audit trail. Booking and attendance history import too, so members don't arrive with a blank slate. A $990 concierge migration is included free on annual plans, and most gyms are live within 48 hours.
Yes. Every gym gets its own waiver editor, and the waiver is signed with a digital signature atomically with joining, so nobody can slip through the signup process without one on file. VERVE Pulse also keeps a record of who signed and when, runs a guardian consent flow for members under 18, and stores signed contracts as PDFs with secure links you can pull up in seconds if you ever need to prove what a member agreed to.
A cancellation is scheduled to take effect at the end of the member's paid period rather than instantly, and there's an undo button if a member changes their mind before it lands. Session access is revoked properly when the cancellation goes through, and if a member had frozen instead of cancelling, their account reactivates automatically the moment the freeze clears, without a staff member needing to remember to flip a switch.
Yes. Guest passes are set per plan, per calendar month, with a default of zero until a gym owner turns them on. That means you control exactly how many free visits each membership tier allows, rather than every plan getting the same blanket allowance or staff having to make a judgement call at the front desk every time a member brings a friend.
No, VERVE Pulse doesn't run a self-serve free trial. Membership management is included on every plan from day one, so book a demo and our team will walk you through the member profile, freeze engine, digital waivers and family memberships live, using scenarios from your own gym rather than a generic script, and you can ask about anything specific to how your front desk actually runs.