100 Gym Management Software Questions, Answered

Gym management software is a platform that handles the day-to-day operations of a fitness facility, including member sign-ups, billing, class scheduling, attendance tracking, and reporting. Modern platforms like VERVE Pulse also include marketing automation, retention tools, and equipment tracking. The goal is to replace multiple disconnected tools with a single system so gym owners can focus on running their business rather than fighting software.

Gym management software works by centralising all member, financial, and operational data into one platform. Members sign up and manage their accounts through a member portal or app, staff manage schedules and bookings through the admin dashboard, and billing is processed automatically on recurring cycles. Reports and analytics are generated in real time from the same data, so owners always have an up-to-date view of their business.

Yes — even small studios with under 50 members benefit from gym software. Manual tracking via spreadsheets and paper forms creates billing errors, missed follow-ups, and wasted admin time. A platform like VERVE Pulse Starter ($79/month) automates billing, sends class reminders, and flags at-risk members, paying for itself quickly. The cost of one missed cancellation prevention typically exceeds a month's software fee.

The essential features are member management, automated billing and payment processing, class scheduling and booking, attendance tracking, and reporting. Beyond the basics, look for marketing automation to re-engage lapsed members, retention alerts to flag at-risk members before they cancel, a mobile member app, and integration with your payment gateway. VERVE Pulse includes all of these plus AI-powered churn prediction and built-in equipment tracking.

Most gyms are fully set up on VERVE Pulse within 2–5 business days. The process covers importing existing member data, configuring membership plans and pricing, setting up your class schedule, connecting your payment gateway, and customising your member portal. VERVE Pulse provides a dedicated onboarding specialist and step-by-step migration support, so you don't have to figure it out alone.

Yes. Good gym management software handles recurring memberships, casual (pay-as-you-go) visits, class packs, day passes, and trial periods all within the same system. VERVE Pulse lets you create unlimited membership types so you can sell a $15 casual visit alongside a $79/month unlimited membership without any separate tools.

Yes. VERVE Pulse offers a 30-day free trial on all plans with cancel anytime. You get full access to every feature on your chosen plan for the entire 30 days. If you decide Pulse isn't right for you, you simply stop — no cancellation fees, no awkward phone calls.

VERVE Pulse is used by boutique fitness studios, CrossFit boxes, personal training studios, 24/7 gyms, large fitness centres, and multi-site gym chains. The Starter plan suits studios under 250 members, Growth handles up to 1,000 members, and Pro covers unlimited members across multiple locations. The platform is flexible enough to work across all gym models.

Yes. VERVE Pulse includes a branded member-facing mobile experience where members can book classes, manage their membership, view their visit history, update payment details, and receive push notifications. The member portal is mobile-optimised and works on both iOS and Android without members needing to download a separate app.

Yes. All VERVE Pulse plans include onboarding support, access to a help centre with video tutorials and guides, and ongoing email and chat support. Growth and Pro plans include priority support with faster response times. Pro plan customers also receive a dedicated account manager for quarterly business reviews.

Gym management software typically costs between $75 and $500 per month depending on the number of members, locations, and features included. VERVE Pulse starts at $79/month for up to 250 members (Starter), $199/month for up to 1,000 members (Growth), and $349/month for unlimited members and locations (Pro). All plans are month-to-month with no lock-in contracts.

The Starter plan at $79/month includes member management for up to 250 members, automated billing, class scheduling and booking, attendance tracking, a member portal, basic email marketing, standard reporting, and email support. It covers everything a new or small gym needs to run professionally without overpaying for features they won't use yet.

The Growth plan at $199/month adds AI-powered churn prediction, advanced marketing automation, SMS marketing, retention workflows, equipment tracking, custom reporting, priority support, and member capacity up to 1,000. It's designed for gyms that are past the startup phase and need automation to scale without adding headcount.

The Pro plan at $349/month includes everything in Growth plus unlimited members, multi-location management, a built-in AI business coach, dynamic pricing, white-label branding, API access, advanced integrations, and a dedicated account manager. It's built for established gym operators who want enterprise-grade capability without enterprise pricing.

No. VERVE Pulse has no setup fees, no onboarding fees, and no hidden charges. You pay the monthly plan fee and standard payment processing fees from your chosen payment gateway (e.g. Stripe). Everything else — support, software updates, new features — is included in the plan price.

Yes. You can upgrade or downgrade your VERVE Pulse plan at any time. Upgrades take effect immediately. Downgrades take effect at your next billing date. There are no penalties for changing plans, and your data stays intact when you move between tiers.

VERVE Pulse offers an annual billing option that gives you two months free compared to monthly billing. All plans default to month-to-month so you can start without commitment, and you can switch to annual billing at any time from your account settings.

Yes. Multi-location operators on the Pro plan can access volume pricing for three or more sites. Contact VERVE Pulse to discuss a custom multi-site package. The Pro plan already supports unlimited locations, so the additional cost of adding new sites is minimal compared to per-location pricing models used by some competitors.

When your 30-day free trial ends, you'll be prompted to enter payment details and select a plan. Your data, settings, and configuration are all preserved — nothing is deleted. If you choose not to subscribe, your account is paused and your data is held for 60 days before being permanently deleted, giving you time to export anything you need.

VERVE Pulse charges a flat monthly fee based on your plan tier, not per member or per location. Starter supports up to 250 members, Growth up to 1,000, and Pro is unlimited across as many locations as you have. This predictable pricing model means your software cost doesn't spike every time you sign up a new member.

Gym management software stores member contact details — name, email, phone, address, emergency contact — in a central member profile. In VERVE Pulse, each member has a profile that also includes their membership history, billing records, class attendance, check-ins, signed waivers, and notes. You can search, filter, and export member records at any time.

Yes. VERVE Pulse tracks attendance automatically via QR code check-in, front desk check-in, or class booking confirmation. Every visit is recorded against the member's profile with a timestamp. Attendance data feeds into retention alerts — if a member who normally visits three times a week drops to zero for 10 days, Pulse flags them as at-risk automatically.

VERVE Pulse lets you create unlimited membership types with custom names, pricing, billing cycles, access rules, and class inclusions. You can have a $49/month off-peak membership that only allows access before 2pm, a $79/month unlimited membership, a $199 10-class pack, and a $15 casual visit — all running simultaneously with different billing logic applied automatically.

Yes. VERVE Pulse includes digital waiver and form management. New members complete and sign waivers online during signup, and signed copies are stored permanently against their profile. Health questionnaires, PAR-Q forms, and photo consent forms can all be collected and stored digitally, eliminating paper and making retrieval instant.

VERVE Pulse handles membership freezes in a few clicks. You set the freeze start and end date, and billing pauses automatically for that period. The member's access is suspended during the freeze and reinstated automatically when the freeze ends. Freeze reasons and history are logged against the member's profile for reference.

Yes. VERVE Pulse gives every member access to a self-service portal where they can update their contact details, change their payment method, view their billing history, book or cancel classes, and manage their membership. This reduces the volume of routine admin queries your front desk needs to handle.

In VERVE Pulse, cancellations are processed from the member's profile with a few clicks. You set the cancellation date (immediate or end of billing period), and billing stops automatically. Before processing a cancellation, Pulse prompts you with a retention script and the member's attendance history, giving your team the best chance to save the membership first.

Yes. VERVE Pulse includes a lead management pipeline where you can capture prospect details from your website, track follow-up activity, set reminders, and automate email nurture sequences. Leads automatically convert to member profiles when they sign up, keeping your data clean and your team organised.

Yes. VERVE Pulse supports family and group memberships where multiple individuals share a single billing account. You can set up family plans with a primary account holder and link additional members at discounted rates, with all billing consolidated to a single payment method.

Yes. VERVE Pulse lets you add free-text staff notes and custom tags to any member profile. Notes are timestamped and attributed to the staff member who wrote them, creating a visible history of interactions. Tags let you segment members for targeted communications — for example, tagging all members who've expressed interest in personal training so you can send them a relevant offer.

Gym management software processes recurring billing automatically by storing member payment details securely and charging them on the agreed billing date each week, fortnight, or month. VERVE Pulse connects to Stripe and other payment gateways to handle direct debit and credit card payments. Failed payments trigger automatic retry attempts and notification emails to the member.

VERVE Pulse supports credit and debit card payments (Visa, Mastercard, Amex) and direct debit/ACH bank transfers via Stripe. Members can save payment details securely in their portal and update them at any time. Point-of-sale payments at the front desk are also supported for merchandise, day passes, and add-on purchases.

VERVE Pulse automatically retries failed payments after 3 and 7 days, and sends the member an email notification with a link to update their payment method. If a payment remains outstanding after the retry window, Pulse flags the account for staff follow-up and can optionally suspend member access until the balance is cleared.

Yes. VERVE Pulse supports weekly, fortnightly, monthly, quarterly, and annual billing cycles. You can mix and match — for example, offer a $25/week casual membership and a $79/month unlimited membership at the same time. Each membership type has its own billing cycle configured independently.

Refunds in VERVE Pulse are processed from the member's billing history with a full or partial refund option. The refund is sent back to the original payment method via Stripe, typically appearing within 5–10 business days depending on the member's bank. All refunds are logged with a reason code for your records.

Yes. VERVE Pulse can generate professional invoices for corporate membership accounts where an employer pays for multiple employees. Invoices are sent automatically on the billing date, include an itemised breakdown, and can be exported as PDF for the client's accounts payable team.

Yes. VERVE Pulse integrates with Xero and QuickBooks to sync billing transactions, invoices, and payment records automatically. This eliminates manual data entry between your gym software and accounting system and ensures your books are always up to date. The integration is available on Growth and Pro plans.

VERVE Pulse allows you to configure tax rates for each membership type and product, and applies the correct tax automatically to every transaction. Tax-inclusive or tax-exclusive pricing is supported. All invoices and receipts show the tax amount clearly, and tax reports can be generated for BAS lodgement (Australia) or sales tax filings.

Yes. VERVE Pulse includes a point-of-sale system for selling retail products — protein supplements, merchandise, recovery tools, and more — directly from the front desk or online. Sales are recorded in the member's account if they're a member, and inventory levels are tracked so you know when to reorder.

Yes. VERVE Pulse lets you create promo codes with percentage or fixed-amount discounts, set expiry dates, and limit usage to a specific number of redemptions. Promo codes can be applied at signup for new members or at the point of sale for retail purchases. All discount usage is tracked in your reports.

In VERVE Pulse, you create classes by setting the name, duration, instructor, location, and capacity, then scheduling them on a weekly recurring basis or as one-off events. Classes appear in the member-facing booking calendar automatically. You can duplicate entire week templates to save time when building a new schedule.

Yes. VERVE Pulse gives members a self-service booking calendar where they can view the full class schedule and book or cancel classes from their phone or computer. Bookings are confirmed instantly with an email confirmation. If a class is full, members can join a waitlist and are automatically notified if a spot opens up.

VERVE Pulse manages waitlists automatically. When a member cancels a booking, the next person on the waitlist is notified immediately by email or SMS and given a time window to confirm their spot. If they don't confirm, the spot passes to the next person on the list. Waitlist management is fully automated with no staff involvement required.

Yes. VERVE Pulse lets you define multiple rooms or studios within your facility, each with its own maximum capacity. When you schedule a class, you assign it to a room and the system enforces that room's capacity limit for bookings. This is useful for gyms with a main floor, a cycle studio, a yoga room, and a functional training area all running simultaneously.

When you cancel or reschedule a class in VERVE Pulse, all registered members receive an automatic notification by email and SMS. You can send a custom message explaining the change. Cancelled classes are removed from the booking calendar immediately, and any credits or class pack deductions are reversed automatically.

Yes. VERVE Pulse maintains instructor profiles with their availability, certifications, and class history. When scheduling classes, you can filter by instructor availability to avoid double-booking. Instructors can also log in to view their own schedule and receive shift reminder notifications.

Yes. VERVE Pulse supports hybrid scheduling where classes can be offered in-person, online via Zoom or a video link, or both simultaneously. Online class links are included automatically in booking confirmations. This lets you serve remote members, run virtual PT sessions, or sell on-demand content alongside your physical timetable.

VERVE Pulse reduces no-shows through automated reminder emails and SMS messages sent 24 hours and 1 hour before each class. You can also implement a late-cancellation policy that charges members a small fee if they cancel within a set window (e.g. 2 hours before the class). These two features combined typically reduce no-show rates by 30–50%.

Yes. In VERVE Pulse you can restrict individual classes or entire class categories to specific membership types. For example, a spin class could be available only to members on the Premium plan, while a yoga class is open to all tiers. Members without the required membership see the class but are prompted to upgrade when they try to book.

Yes. VERVE Pulse supports add-on pricing for premium classes — specialist workshops, masterclasses, and small-group personal training sessions can be priced separately from the base membership. Members pay at the time of booking, and the charge is processed automatically via their saved payment method. This creates an additional revenue stream on top of your recurring membership income.

VERVE Pulse uses AI-powered churn prediction that monitors attendance patterns, billing history, and engagement signals to identify members likely to cancel before they actually do. When a member's risk score crosses a threshold, Pulse automatically alerts staff and triggers a retention workflow — a personal check-in, a special offer, or a re-engagement email sequence. Gyms using this feature recover an average of $4,200 per month in at-risk membership revenue.

Yes. VERVE Pulse includes email marketing automation with pre-built templates for new member welcome sequences, re-engagement campaigns, birthday emails, anniversary rewards, and promotional offers. You can also build custom campaigns with a drag-and-drop editor. All campaigns are tracked with open rates, click rates, and conversion data.

Yes. VERVE Pulse supports SMS marketing and automated SMS notifications on Growth and Pro plans. You can send class reminders, payment failure alerts, promotional offers, and bulk SMS campaigns directly from the platform. SMS typically achieves 90%+ open rates, making it the most effective channel for time-sensitive member communication.

VERVE Pulse includes a built-in referral program where each member receives a unique referral link or code. When a new member signs up using that code, both the referrer and the new member receive a reward (e.g. a free week or account credit) automatically. Referral tracking and reward fulfillment are handled within the platform with no manual work required.

Yes. VERVE Pulse lets you create member challenges — 30-day fitness challenges, attendance milestones, transformation competitions — with automated progress tracking and leaderboards. Challenges drive engagement, increase visit frequency, and create social energy in your gym. They're particularly effective for retaining members through slow seasons.

Yes. VERVE Pulse includes an automated review request sequence that sends happy members a prompt to leave a Google Review at the right moment — typically after a positive experience like completing a challenge or reaching an attendance milestone. This systematically builds your online review count without requiring staff to ask each member manually.

Yes. VERVE Pulse provides embeddable signup forms and trial offer landing pages that you can add to your website. When a prospect submits their details, they're automatically added to your lead pipeline and enrolled in a nurture email sequence. This connects your marketing spend directly to new member sign-ups with full tracking.

VERVE Pulse automatically adds cancelled members to a win-back campaign sequence. This includes a series of emails sent at 1 week, 1 month, and 3 months post-cancellation with personalised messaging and a limited-time re-join offer. Win-back campaigns typically recover 5–15% of cancelled members who would otherwise be lost permanently.

Yes. VERVE Pulse lets you create dynamic member segments based on any combination of attributes — membership type, visit frequency, join date, age, location, spending history, and more. You can send a targeted promotional offer to all members who joined more than 6 months ago and haven't visited in the past 3 weeks, without manually building that list each time.

VERVE Pulse tracks the source of every new member and the revenue they generate over their membership lifetime. The marketing ROI dashboard shows you cost per acquisition by channel, total revenue generated from each campaign, and the LTV of members acquired through different sources. This tells you where to increase your marketing budget and where to cut it.

VERVE Pulse generates reports across every area of your business: revenue by period, membership growth and churn, class attendance and utilisation, payment failure rates, marketing campaign performance, equipment usage, and staff activity. Reports can be viewed on the dashboard in real time, scheduled for email delivery, or exported as CSV or PDF.

VERVE Pulse tracks new members joined, cancellations, freezes, and net membership change in a dedicated membership analytics dashboard. You can see your monthly churn rate, average membership duration, and trend lines over any date range. The churn rate report breaks down cancellation reasons so you can see what's actually driving attrition.

MRR (Monthly Recurring Revenue) is the predictable monthly income from active memberships. VERVE Pulse calculates your MRR automatically by summing the monthly value of all active recurring memberships. The MRR dashboard shows your current MRR, month-over-month change, new MRR from sign-ups, lost MRR from cancellations, and expansion MRR from upgrades.

Yes. VERVE Pulse breaks down revenue by membership type, product category, and payment method so you can see exactly where your income is coming from. If your $199/month premium membership is outselling your $79 base plan, the revenue mix report shows you that — so you can double down on what's working.

VERVE Pulse tracks class fill rates, average attendance, waitlist activity, and booking lead times for every class on your timetable. You can see which classes consistently run at 90% capacity (add more sessions), which run at 20% (cut or reformat), and which instructors' classes outperform others. This data helps you build a smarter, more profitable timetable.

Yes. VERVE Pulse tracks the source of every new member sign-up — whether they came from a Google ad, a Facebook campaign, a referral, a walk-in, or an organic website visit. Campaign attribution reports show you cost per acquisition for each channel so you can allocate your marketing budget to what's actually generating members.

Yes. VERVE Pulse tracks staff activity including classes instructed, new member sign-ups processed, leads followed up, and sales conversions. For sales-focused roles, you can see lead-to-member conversion rates by staff member. This data is useful for performance reviews and identifying top performers worth rewarding.

Yes. VERVE Pulse lets you schedule any report to be automatically emailed to you and your team on a daily, weekly, or monthly basis. You can set up a Monday morning membership summary, a monthly revenue report for your accountant, and a weekly class utilisation report for your head instructor — all without logging in.

Member lifetime value (LTV) is calculated as average monthly membership fee multiplied by average membership duration in months. VERVE Pulse calculates LTV automatically for each membership type and updates it as your retention data matures. Knowing LTV tells you the maximum you can profitably spend to acquire a new member.

Yes. VERVE Pulse ranks members by total revenue generated, including membership fees, retail purchases, class packs, and referrals. Your top 20% of members by revenue are identified automatically, which is useful for VIP appreciation programs, targeted upsell campaigns, and understanding the characteristics of your best customers.

Yes — and this is a feature VERVE Pulse does differently from most competitors. VERVE Pulse includes a full equipment tracking module where you log every piece of equipment with its purchase date, cost, warranty expiry, maintenance schedule, and usage level. Usage analytics show you which equipment is used most heavily so you can prioritise maintenance and make smarter replacement decisions.

VERVE Pulse lets you set maintenance schedules for each piece of equipment — for example, a monthly safety check for treadmills or a quarterly service for cable machines. When a maintenance task is due, the platform alerts the responsible staff member automatically. Completed maintenance is logged with date, technician, and notes, creating a full service history for each asset.

Yes. VERVE Pulse stores warranty details for every piece of equipment and sends alerts before warranties expire. This prevents the common situation where a piece of equipment breaks down and the gym discovers the warranty lapsed months earlier. For a gym with 50+ pieces of equipment, warranty tracking alone can save thousands of dollars per year.

VERVE Pulse includes a fault reporting system where staff or members can log equipment issues directly in the platform. Faults are assigned to the relevant equipment record, given a priority level, and tracked through to resolution. Recurring faults on the same piece of equipment are flagged automatically to help you decide whether to repair or replace.

Yes. VERVE Pulse generates equipment lifecycle reports that show the age, depreciated value, maintenance cost history, and projected end-of-life for every asset in your gym. This lets you plan replacement capital expenditure in advance rather than reacting to breakdowns. VERVE Pulse is built by VERVE Fitness, Australia's leading commercial gym equipment supplier, so the equipment tracking module is designed by people who understand gym equipment inside out.

Yes. VERVE Pulse tracks check-in patterns and class usage to generate equipment utilisation data. High-utilisation equipment gets flagged for more frequent maintenance checks, while low-utilisation equipment can be reconsidered at replacement time. This data is particularly useful when planning a gym refurbishment or expansion.

VERVE Pulse integrates directly with VERVE Fitness's equipment catalogue, so when you're planning a purchase or replacement, product specifications, pricing, and lead times are available within the platform. For other suppliers, you can log equipment details manually or import from a spreadsheet. This keeps all your asset data in one place regardless of who you bought the equipment from.

Yes. VERVE Pulse includes an equipment inventory module where you catalogue every asset by type, brand, model, serial number, and location within your facility. You can tag equipment to specific areas — main floor, cycle studio, functional training zone — and filter your inventory by any of these attributes. A complete equipment inventory is also important for insurance purposes.

VERVE Pulse sends automatic maintenance reminders based on schedules you configure for each equipment category. You can set reminders by time interval (every 30 days, every quarter) or by usage threshold (every 500 hours of use). Overdue maintenance tasks appear on a dashboard alert so nothing falls through the cracks.

Yes. VERVE Pulse accumulates all maintenance, repair, and servicing costs against each equipment record over its lifetime. The total cost of ownership report shows you the original purchase price plus all ongoing costs, which is invaluable when deciding whether to continue repairing an ageing piece of equipment or replace it with something new.

Switching gym software is a significant decision but far less disruptive than most gym owners fear. The main tasks are migrating member data, reconfiguring membership plans, setting up new billing authorisations, and rebuilding your class schedule. VERVE Pulse provides a dedicated migration specialist who handles the technical side, typically completing the full migration within 5 business days.

Yes. VERVE Pulse supports data migration from all major gym platforms including Mindbody, Glofox, PushPress, Gymdesk, Zen Planner, and WellnessLiving. Member profiles, billing history, class records, and signed waivers are all migrated. Where your existing platform allows data export, VERVE Pulse's migration team handles the import at no additional cost.

In most cases, no. VERVE Pulse works with Stripe's payment vault to migrate tokenised payment details so members don't need to re-enter their card or bank account information. However, this depends on whether your current platform uses Stripe as its payment processor. If not, a brief re-authorisation process is required, and VERVE Pulse provides email templates to communicate this to your members professionally.

The best time to switch is at the start of a new billing period or at a natural business inflection point — beginning of a new month, post-holiday, or at the start of a new membership term. Avoid switching during peak periods like January when member volume is highest and staff are stretched. VERVE Pulse's migration team will recommend the optimal timing for your specific situation.

Check your current contract for notice periods — most platforms require 30 days' notice, some require 60 or 90 days. Download all your data before cancelling: member lists, payment history, class records, and signed waivers. VERVE Pulse's migration team can help you time the transition so there's no gap in service and you don't pay double for longer than necessary.

Yes, running in parallel for a short transition period is common and recommended. VERVE Pulse's typical approach is to migrate all data and set up the new system first, then run a 1-week parallel period where the new system is live but the old system is still accessible for reference. This gives your team confidence before fully cutting over, without extending the parallel period so long that it doubles your costs.

VERVE Pulse provides a member communication template pack for software transitions. This includes an announcement email explaining the change and what members need to do (usually nothing), a follow-up for members who need to re-authorise payments, and a FAQ document you can post on your gym's social media. Most members barely notice a migration when it's managed well.

VERVE Pulse gives you full data portability. You can export your complete member database, billing history, class attendance records, and equipment inventory as CSV files at any time — including on cancellation. We believe your data belongs to you, not us, and we don't hold data hostage as a lock-in mechanism.

VERVE Pulse is typically $200–$400/month less expensive than Mindbody for comparable feature sets. Mindbody has a large marketplace which benefits studios that rely on discovery traffic, but its complexity and cost are excessive for most independent gym owners. VERVE Pulse includes AI retention tools and equipment tracking that Mindbody doesn't offer, and setup is significantly faster and simpler.

Glofox is a solid boutique studio platform with strong booking features, but it lacks AI-powered retention tools, equipment tracking, and built-in business intelligence. VERVE Pulse starts at $79/month versus Glofox's higher entry price, and includes capabilities that Glofox charges add-on fees for. VERVE Pulse is particularly strong for gyms that care about equipment lifecycle management alongside their member operations.

VERVE Pulse is fully cloud-based. There is nothing to install on-site and no server hardware required. You access the platform through a web browser on any device, and the member portal is accessible from any smartphone or computer. Updates, backups, and security patches are applied automatically with no downtime or action required from you.

VERVE Pulse integrates with Stripe (payments), Xero and QuickBooks (accounting), Mailchimp and Klaviyo (email marketing), Zoom (virtual classes), Meta Ads and Google Ads (marketing attribution), and Zapier for custom workflow connections to hundreds of other tools. The Pro plan includes API access for custom integrations built by your own development team.

Yes. VERVE Pulse provides a RESTful API on the Pro plan that allows your development team to read and write member data, trigger automations, pull reports, and build custom integrations with your own internal tools. API documentation is available in the developer portal, and VERVE Pulse's support team can assist with integration planning.

Yes. VERVE Pulse is fully mobile-responsive and works on any modern smartphone or tablet browser. The admin dashboard is usable from a phone, so you can check membership numbers, approve class bookings, and review reports from anywhere. Members access their booking calendar and account details from their phone without needing to download a dedicated app.

VERVE Pulse stores all data on encrypted servers with SSL/TLS in transit and AES-256 at rest. Payment card data is never stored on VERVE Pulse servers — it is tokenised via Stripe, which is PCI DSS Level 1 certified. Two-factor authentication is available for all admin accounts, and role-based access controls limit what each staff member can see and do.

Yes. VERVE Pulse is designed to support compliance with the Australian Privacy Act 1988 and GDPR for operators serving EU members. The platform includes consent management for marketing communications, data subject access request tools, and data deletion workflows. However, gym owners remain responsible for their own privacy policy and data handling practices.

VERVE Pulse runs on enterprise-grade cloud infrastructure with a 99.9% uptime SLA. Daily automated backups are taken and stored in geographically separate locations. In the rare event of an outage, data is never lost — restoration targets are under 4 hours for full service recovery. Outage history and real-time status are published at status.vervepulse.io.

Yes. VERVE Pulse uses role-based access control so you can define exactly what each staff member can see and do. A front desk receptionist might have access to member check-in, class bookings, and retail sales but not billing records or financial reports. A senior manager might have full access except the ability to delete member accounts. Custom roles are supported on Growth and Pro plans.

Yes. VERVE Pulse connects to Zapier, giving you access to 5,000+ other apps without any coding required. You can create automations like: when a new member signs up in Pulse, add them to a Google Sheet; or when a member cancels, create a follow-up task in your project management tool. Zapier integration is available on Growth and Pro plans.

Yes. VERVE Pulse integrates with popular door access control systems so member access is granted and revoked automatically based on membership status. When a membership is active, the member's key fob or QR code works. When a membership is cancelled or payment fails, access is suspended automatically — no manual intervention required from your team.