Billing software for a gym automates the collection of membership fees, processes direct debits and card payments, issues GST-compliant invoices, and handles failed payments, all without manual intervention. For Australian gym owners, choosing the right solution means fewer missed payments, less admin time, and members who stay longer because the experience is frictionless.
If your current setup involves spreadsheets, a generic invoicing tool, or a third-party payment gateway bolted onto your booking system, you are almost certainly leaving revenue on the table and spending hours each week chasing overdue accounts. Dedicated gym billing software solves that, and the best platforms go further by connecting billing directly to your CRM, class timetable, and retention tools.
Great billing software for a gym does more than collect money. It should cover the full membership lifecycle, from sign-up to cancellation, and integrate tightly with the rest of your operations.
You need the flexibility to create recurring membership plans alongside upfront and casual options. Look for plan-level controls that let you configure billing cycles, contract durations, and sign-up fees without needing to call support every time you want a new offer.
In Australia, BECS (Bulk Electronic Clearing System) direct debit from a member's bank account is the standard for recurring gym fees. Any billing software worth considering must support BECS natively, not just international card schemes. Stripe card processing is a useful complement for sign-ups, casual purchases, and point-of-sale transactions.
Every invoice your gym issues must show GST separately and meet ATO requirements. Your billing software should generate PDF invoices automatically and produce accounting exports that drop straight into Xero or your preferred accounting package.
Failed payments are inevitable. A solid dunning workflow surfaces failed transactions in a dedicated view, lets you manually retry a payment with one click, and sends automated notifications to the member, so you are not chasing people by phone. Without this, a small percentage of failed debits compounds into serious revenue leakage over a year.
Acquisition offers drive new membership sales. Your billing software should let you add a one-time sign-up fee to any plan, apply promo codes during enrolment, and issue gift cards that members can redeem online or at reception.
Life happens, and members who can pause a membership are far more likely to stay long-term than those who cancel. Look for both paid and free freeze options, with configurable duration limits to suit your gym's policies.
Retail products, protein, merchandise, and casual class passes all need to run through the same system as memberships. A unified POS means one end-of-day reconciliation and a single financial report.
Many of the gym management platforms marketed heavily in Australia are built in the United States or Europe. That creates real friction around billing:
These are not minor inconveniences. They are structural issues that compound every month. Australian-built billing software, designed from the ground up for the local market, removes all of them.
VERVE Pulse is built in Queensland for Australian gym owners. Billing is not an add-on or an integration. It is a core module, deeply connected to your CRM, class timetable, member app, and retention tools.
VERVE Pulse processes BECS direct debit from Australian bank accounts and card payments via Stripe. Every transaction generates a GST-compliant invoice with PDF download. An accounting CSV export is available on all plans, and Xero integration is included on the Pro plan.
Build membership plans with configurable billing settings, contract durations, sign-up fees, and promo codes. Gift cards are available on Grow and Pro plans. Paid and free membership freezes are supported across all plans.
A dedicated failed-payment view shows every overdue account at a glance. You can manually retry a payment with a single action, and automated notifications keep the member informed without a single phone call from your team.
VERVE Pulse includes an in-store POS with Stripe Terminal card readers, retail products, and stock management. Everything reconciles in your financial reports automatically.
All member data, including payment records, is stored on AWS Sydney. No offshore data concerns, no Privacy Act headaches.
Every VERVE Pulse plan includes the full billing module, BECS direct debit, GST-compliant invoicing, failed-payment management, and point of sale. There are no per-member transaction fees on top of your plan fee.
| Plan | Price | Active Members Included | Key Billing Features |
|---|---|---|---|
| Core | $199/month +GST | 300 | BECS direct debit, Stripe cards, GST invoicing, plan builder, POS, failed-payment dunning, paid and free freezes, sign-up fees, promo codes |
| Grow | $349/month +GST | 600 | Everything in Core, plus gift cards, Xero-ready accounting export, win-back automations, NPS surveys |
| Pro | $549/month +GST | 1,200 | Everything in Grow, plus Xero integration, custom report builder, revenue forecasting and scenario modelling, custom branded domain |
Need more than 1,200 active members? Extra capacity is available as a $49/month add-on per additional 100 active members. See the full breakdown at our pricing page.
| Feature | VERVE Pulse | Typical International Platform |
|---|---|---|
| BECS direct debit (Australian banks) | Included on all plans | Often unavailable or via third-party integration |
| GST-compliant invoicing | Automatic on every transaction | Varies; may require manual configuration |
| AWS Sydney data residency | Yes | Typically US or EU servers |
| Failed-payment dunning view | Included, with manual retry | Varies by plan |
| Membership freezes (paid and free) | Both types included | Varies by plan |
| Per-member fees | None | Common; check their current pricing |
| Xero integration | Pro plan | Varies by plan |
| CRM and billing in one platform | Yes, native | Often separate tools or integrations required |
Billing data is retention data. A member whose payment fails twice in a row is at a significantly higher risk of churning. A member who upgrades their plan is a loyalty signal worth acting on. Standalone billing software cannot see those patterns. VERVE Pulse connects billing events directly to AI churn prediction and automated follow-up sequences, so your team gets an at-risk flag before the member walks out the door.
This integration also flows the other way. When a lead in your visual pipeline converts to a paying member, their billing plan, sign-up fee, and digital waiver are all captured in a single enrolment flow. No duplicate data entry, no manual plan assignment after the fact.
To understand how billing fits into the broader platform, see our full features directory or explore what a gym CRM actually does beyond billing alone.
Book a demo to see the platform live before committing. If you are migrating from another platform, such as Mindbody, Glofox, Zen Planner, PushPress, or Hapana, import presets are built in. Annual plan subscribers also receive white-glove migration concierge, where the VERVE team handles your member data migration for you.
Annual billing saves you two months compared to paying month to month. Call the team on 1300 1947 48 or book a demo. You can also use the free revenue and ROI calculators to model what tighter billing and lower churn would mean for your gym's bottom line.
Yes. BECS direct debit from Australian bank accounts is supported natively on every VERVE Pulse plan, alongside Stripe card processing. This means you can collect recurring membership fees directly from a member's bank account without relying on card-only solutions or third-party integrations.
Yes. Every invoice generated by VERVE Pulse shows GST separately and meets ATO requirements. You can download invoices as PDFs, and an accounting CSV export is available on all plans. The Pro plan includes direct Xero integration for automated reconciliation.
VERVE Pulse includes a dedicated failed-payment dunning view where you can see every overdue account at a glance and manually retry a payment with a single action. Automated notifications keep members informed, reducing the need for your staff to chase people by phone or email.
No. VERVE Pulse charges a flat monthly plan fee with no per-member transaction fees. Core is $199/month +GST and includes up to 300 active members, Grow is $349/month +GST for up to 600, and Pro is $549/month +GST for up to 1,200. Additional member capacity is available as a $49/month add-on per 100 extra active members.
Yes. VERVE Pulse has built-in import presets for Mindbody, Glofox, Zen Planner, PushPress, Hapana, and CSV files. Gyms on annual plans also receive white-glove migration concierge, where the VERVE team manages the full member data migration on your behalf.
Book a demo and see the CRM, AI lead scoring, and the whole gym platform underneath it, live and tailored to your gym. No obligation.