Migration Guide
Complete migration guide -- move your members, billing, and data with zero disruption. Most migrations go live within 48 hours of us receiving your export. Concierge migration is $990, waived on annual plans.
fitbox's model is genuinely different from most gym software: the platform itself is free to use, and instead gyms commit to spending with fitbox's marketplace partners. That works well for gyms that want to route spend through the fitbox network. For gyms that would rather keep software cost fixed and spend their budget wherever they choose, a subscription platform is a better fit.
fitbox's published model asks gyms to commit at least $3 per member per month to spend with fitbox marketplace partners, settled through a fitbox wallet. For a 500-member gym, that works out to roughly $1,500 a month committed to the marketplace. That suits gyms who are happy directing spend that way, and it's a real cost to weigh against a flat subscription for gyms who aren't.
fitbox's features page covers membership, billing, booking, workout programming, and analytics well, but doesn't advertise marketing automation, a lead management CRM, or point-of-sale. Gyms that want those bundled in typically look elsewhere or add separate tools.
Switching from fitbox to VERVE Pulse trades a marketplace spend commitment for a flat, predictable subscription with marketing, CRM, and door access built in.
Three plans, published upfront: Core $199, Grow $349, Pro $549 (+GST). No marketplace spend commitment attached to your member count. Your budget is yours to direct.
Two-way SMS and email inbox, marketing automation, and a lead pipeline built into every plan, areas fitbox doesn't advertise on its features page.
Churn prediction and an AI business coach are included from Core.
Log every machine, automate maintenance schedules, track warranties, and forecast replacements.
Pulse integrates with Kisi for door access control as part of the same platform running your billing, marketing, and reporting.
fitbox includes CSV data exports as a standard feature, and their team also assists with bulk member migration free of charge. Most migrations to Pulse go live within 48 hours of us receiving your export.
Use fitbox's built-in CSV data export for your member records, or ask the fitbox team for help. They offer free assistance with bulk member data migration as a standard part of their service.
Create your free account at vervepulse.io. The 30-day trial gives you full access to every feature, including marketing automation and a lead CRM. Your dedicated onboarding specialist contacts you within 24 hours to plan the migration.
Upload your fitbox CSV exports into VERVE Pulse. The import tool automatically maps member fields including names, contact details, membership types, and billing information. Your onboarding specialist verifies accuracy against your export.
Build your class schedule in Pulse. Add class types, assign instructors, set times and capacity. Set up recurring patterns and Pulse generates the full calendar.
Connect Stripe, Square, or your preferred payment processor. Create membership plans on a flat subscription, with no marketplace spend commitment to plan around.
Run Pulse alongside fitbox during your 30-day trial. Process check-ins, book classes, and test billing through Pulse. Confirm everything works smoothly before you commit.
Switch to VERVE Pulse as your primary platform. Send member notifications about the new app and any changes. Cancel your fitbox account.
Here is what moves from fitbox to VERVE Pulse and what needs fresh setup.
| Data Type | Transfer Status | Notes |
|---|---|---|
| Member profiles | Full transfer | Via CSV export, or with fitbox's free migration assistance |
| Membership types | Full transfer | Plan names, pricing, billing frequency |
| Billing history | Partial | Export from fitbox for records; new billing starts in Pulse |
| Class schedules | Manual setup | Recreated in Pulse; typically under 1 hour |
| Marketing lists | Full transfer | Via CSV export into Pulse marketing tools |
| Historical reports | Export and save | Download from fitbox before cancelling |
| Door access config | New setup | Configured fresh via Pulse's Kisi integration |
| Staff accounts | New setup | Create staff profiles with permissions in Pulse |
fitbox's CSV exports and free migration assistance make for a fast, predictable move.
This timeline assumes a single-location gym. Multi-location operations may need extra time.
No. fitbox offers CSV data exports as a built-in feature, and their team also assists with member data migration. Export everything you want to keep before cancelling.
Yes. The 30-day free trial lets you run both platforms side by side while you decide.
Most migrations go live within 48 hours of our team receiving your data export, with zero downtime.
Yes. VERVE Pulse offers a $990 concierge migration service, waived if you bill annually, and free with a qualifying VERVE Fitness gym fit-out. A dedicated onboarding specialist handles the entire process.
It depends how you count it. fitbox's software itself is free, but their published model asks gyms to spend at least $3 per member per month with fitbox marketplace partners, settled through a fitbox wallet, roughly $1,500/month for a 500-member gym. VERVE Pulse is a flat subscription starting at $199/month +GST with no marketplace spend requirement. Which is cheaper depends on whether the marketplace spend suits how you already buy.
Start your free 30-day trial and our team will help you migrate everything. No risk, no lock-in, no disruption.
Also see: Switch from Mindbody | Switch from Glofox | Switch from Gymdesk | Switch from GymMaster | Switch from Hapana | Switch from Zen Planner | Switch from PushPress | Switch from WellnessLiving